Microsoft Dynamics CRM 2011 Step by Step

Microsoft Dynamics CRM 2011 Step by Step

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Book Details

Publisher: Microsoft Press

Author:

Year: 2011

ISBN: 978-0-7356-4890-6

File Size: 23.60 MB

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Book Description

The smart way to learn Microsoft Dynamics CRM 2011 - one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.